IT service management is a practice that gives importance to the delivery of high-quality IT services, with the goal of delighting customers. IT Infrastructure Library is the most recognized framework for IT service management in the world. It draws from best practices in public and private sector companies around the globe. It acts as a guide for organizations for the provision of high-quality IT services and the processes, functions and capabilities that support them.
There is a critical and huge demand for IT Infrastructure Library certified professionals who are trained to implement best practices, protocols and standards in IT services. Once you gain knowledge of this framework, you can help bring about greater customer satisfaction, reduced costs and increased productivity for your organization. IT Infrastructure Library 2011 Foundation (the upgraded version of IT Infrastructure Library V3) is the starting point to build expertise in the domain.